Total Work Experience: 12 - 15 Years

  • Extensive CRM implementation experience and domain knowledge of CRM process areas such as Sales / Customer Care / Marketing…etc
  • Must have strong work experience & technical expertise in SFDC configuration, customization, programming with APEX Scripts, APIs, Web services and Triggers
  • Must have prior work experience in developing solution blueprint & design for large implementations with complex business scenarios, prior experience in effectively addressing application performance  issues / scenarios
  • Must be able to audit the system periodically and propose changes / corrections / solutions via an audit report ensuring the healthiness of the SE platform. Must work along with the technical teams in implementing the recommendations.
  • Must be able to identify areas which could affect the overall performance of the platform / application / specific function and propose suitable technical/architectural changes to effectively address the issues
  • Must be able to review the apex / visual force / java programs / code and provide review comments to improvise / adapt best practices
  • Must be able to review the design of key solutions either existing / new features and proposed suitable design to effective address the business requirements
  • Should be able to coordinate with the Technical team, Functional/Solution team & business process teams as appropriate and help creating a unique & optimum solutions leveraging full power of platform
  • Must be able to work independently and must be capable of managing complex matrix global business environment with excellent communication skills